Delhi/ Bengaluru

Asia Pacific

India

Full Time

Hybrid

Duties and Responsibilities

You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through cutting-edge technologies and software.

- Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
- Assist with the occasional implementation, testing, and writing of documentation




- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
- Log and manage support cases with 3rd parties.

Job Requirements

- Experience in the F&B; and/or Hotel industry.

- Experience in the support or installation & configuration of OPERA products, together with the associated customer training, is a plus, not a requirement.

- Enthusiastic user of OPERA.
- Experience in the hospitality industry is desirable.
- Experience training employees on systems and operations in the front desk and reservations department is an advantage.
- Good interpersonal skills with both customers and cross-functional teams.

📌 Service Delivery Specialist (Delhi, Bengaluru) (India)
🏢 HRS
📍 India