This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 5000000 (ie INR 8 - 50 LPA)

Min Experience: 5+ years

Location: Delhi NCR

JobType: full time

We are looking for an experienced and results-oriented Retail Operations Manager to oversee the day-to-day operations of our retail outlets while driving operational excellence, customer satisfaction, and business growth. The ideal candidate will have extensive experience managing multi-store retail operations, implementing standardized processes, and leading high-performing teams. Experience in new store openings and café operations will be a strong advantage.

As a Retail Operations Manager, you will play a critical role in ensuring seamless store performance, maintaining operational standards, optimizing profitability, and delivering an exceptional customer experience across all locations. You will collaborate closely with cross-functional teams including merchandising, marketing, finance, HR, and supply chain to support business expansion and operational efficiency.

Requirements

Key Responsibilities

- Oversee the daily operations of multiple retail stores, ensuring consistent execution of operational standards and company policies
- Drive sales performance by monitoring KPIs, identifying improvement opportunities, and implementing action plans
- Lead, mentor, and develop store managers and frontline teams to build a customer-centric culture
- Ensure high standards of visual merchandising, inventory management, cash handling, and compliance across all stores
- Monitor operational costs, reduce inefficiencies, and improve overall store profitability




- Coordinate with procurement and supply chain teams to ensure timely stock availability and minimize inventory losses
- Analyze sales reports, customer feedback, and operational metrics to make data-driven business decisions
- Implement standard operating procedures (SOPs) and continuously improve operational processes
- Ensure compliance with health, safety, hygiene, and regulatory requirements across all retail locations
- Work closely with senior leadership to execute business strategies and support expansion initiatives

Required Skills

Must-Have Skills

- Retail Operations Management
- Multi-store Operations
- Team Leadership & People Management
- Inventory & Stock Management
- Customer Experience Management
- Sales Performance & KPI Monitoring
- Process Improvement
- Budgeting & Cost Control
- Vendor & Stakeholder Management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities

Good-to-Have Skills

- New Store Opening: Experience in planning and executing new store launches, including site readiness, vendor coordination, recruitment, training, merchandising setup, inventory planning, compliance, and successful go-live operations
- Cafe Operation: Knowledge of café or food & beverage operations, including quality standards, food safety practices, service excellence, workforce scheduling, inventory control, and operational efficiency in café environments

Qualifications

- Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related discipline
- MBA or relevant certifications in Retail Operations or Operations Management are preferred
- 5-15 years of experience in retail operations, preferably managing multiple stores or regional operations

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