Key Responsibilities

- Moodle Operations & Management
- Manage day-to-day operations of the Moodle LMS (OneKEF platform)
- Ensure smooth functioning of courses, user management, enrollments, and access controls
- Monitor system performance, uptime, and issue resolution with vendors (e.g., Moodle India)
- Coordinate LMS releases, updates, and testing (UAT & production)
- Maintain data accuracy and ensure LMS is the single source of truth for learning data
- Requirement Gathering & Analysis
- Work closely with internal stakeholders (Education teams, Program teams, Operations)
- Gather, document, and analyze business requirements for LMS enhancements
- Translate functional requirements into clear technical specifications/user stories
- Identify opportunities for automation, efficiency, and improved user experience
- Solution Design & Implementation
- Design scalable LMS solutions aligned with Moodle capabilities
- Coordinate with vendors/developers for customization and integrations
- Lead implementation of new features (e.g., assessments, gamification, reporting, plugins)
- Ensure proper UAT, sign-offs, and smooth production rollout
- Maintain documentation for all implementations and workflows
- Stakeholder & Vendor Management
- Act as SPOC between KEF teams and Moodle implementation partner
- Conduct regular review meetings with vendors for progress and issue resolution
- Train internal teams (SPOCs, teachers, program teams) on new features and workflows
- Analytics & Reporting
- Work with data teams to define LMS reporting requirements




- Ensure availability of meaningful dashboards (course completion, engagement, performance)
- Support AI-driven insights and analytics initiatives on LMS data
- Governance & Compliance
- Ensure adherence to defined SOPs, workflows, and approval mechanisms
- Maintain audit trails, data privacy, and security compliance
- Support VAPT remediation and LMS security best practices

Required Skills & Qualifications

Educational Qualification

- Bachelor’s degree in IT / Computer Science / Business / Education Technology
- MBA or relevant certification is a plus

Experience

- 3–6 years of experience in LMS platforms (preferably Moodle)
- Experience in business analysis, requirement gathering, and implementation
- Prior experience in EdTech / NGO / Learning environments is an advantage

Technical Skills

- Solid understanding of Moodle LMS functionalities and ecosystem
- Knowledge of plugins, integrations (APIs), and LMS workflows
- Familiarity with reporting tools and data analysis
- Basic understanding of SQL, APIs, or system integrations (preferred)

Core Competencies

- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to manage multiple projects and timelines
- Attention to detail with a structured approach to execution

Preferred Experience (Good To Have)

- Experience in AI integration within LMS (chatbots, automated grading, analytics)
- Exposure to tools like n8n, ERPNext integrations, or learning analytics platforms
- Understanding of mobile-first LMS environments and offline learning use cases

📌 Business Analyst (Mumbai)
🏢 Kotak Education Foundation
📍 Mumbai