Job DescriptionnnThe Head of Business Administration GCC will work closely with the UK Leadership Team and the UK-based Business Solutions function to lead and develop the GCC Business Solutions team. The role is accountable for ensuring the team is appropriately resourced, operates effectively, and delivers high-quality support across a portfolio of administrative, project support, and graphic services.nnWorking in close collaboration with Senior Leadership Team members, Team Leaders and People Managers across both the UK and GCC, the role will drive operational excellence through consistent delivery standards, continuous improvement, and process simplification.nnAs the team continues to grow, the successful candidate will provide strong leadership and line management, with responsibility for resource planning, recruitment, capability development, and performance management. A strong working knowledge of Microsoft and Adobe tools is essential to support the teams delivery requirements.nnThe role requires a proactive and self-directed individual with strong problem-solving capability, able to manage multiple priorities and identify effective solutions where required. Excellent communication skills are critical, enabling transparent and concise engagement with stakeholders and effective direction to GCC-based team members on task and project delivery.nnAttention to detail, the ability to work at pace, and a collaborative approach are essential. The role will continue to evolve, requiring ongoing flexibility and a willingness to self learn new systems, tools, and processes quickly and effectively.nnA key focus of the role is to embed a one team culture across all teams and geographies, aligning purpose, ways of working, values,



and behaviours.nnResponsibilitiesnnWorking in partnership with the UK Business Solutions Leadership team, the role is responsible for:nnBusiness and organisational insightnn Developing a strong understanding of WSP UK and the wider organisation to enable effective alignment of services to business needs, projects, and teams. nnnOperational leadership and resource managementnn Leading the day-to-day operations of the GCC Business Solutions team, ensuring effective resource planning, allocation and prioritisation to meet service demand. nnnTeam leadership and capability developmentnn Providing leadership and line management to a multi-disciplinary team including PA services, Business and Project Support, Travel and Fleet, and Graphic Design. Accountable for recruitment, performance management and ongoing capability development. nnnPerformance management and reportingnn Driving performance through robust reporting on utilisation, service delivery and team outputs. Identifying trends, risks and improvement opportunities to inform decision-making. nnnContinuous improvement and innovationnn Leading the identification and adoption of new technologies, tools and processes including automation, to enhance team efficiency, simplify delivery and improve service quality. Maintain exceptional design skills and understanding to accelerate team capability. nnnService delivery and quality oversightnn Ensuring the consistent delivery of high-quality outputs across administrative,



project support and graphic design and digital services, often within tight deadlines. nnnMeet brand and design standardsnn Adhere corporate branding standards across all outputs. Provide guidance and mentorship to improve design quality and consistency across deliverables. nnnCollaboration and knowledge sharingnn Supporting the development of the wider UK Business Solutions function through knowledge sharing, training and best practice development. nnnGCC team integration and supportnn Providing explicit guidance and support to India-based team members to ensure effective delivery and alignment with UK requirements. nnnTeam engagement and communicationnn Leading team communication through briefings, team meetings and forums, encouraging contribution, feedback and continuous improvement. nnnClients and stakeholdersnn Build and maintain strong relationships with colleagues and stakeholders, contributing to overall service quality and client satisfaction. Contribute to knowledge sharing across internal and external forums to elevate the teams visibility. nnnPeople nn Lead inclusively by clearly articulating vision, setting expectations, defining responsibilities, and delegating effectively, while providing constructive feedback to support individual and team development. Contributes to building an inclusive and engaged function, with a focus on retention, talent attraction, and creating opportunities for career development and progression. Drive improvements in employee engagement (including Peakon outcomes) by implementing and tracking meaningful actions that enhance team experience. Provide visible leadership through regular communication, motivation and coaching, alongside effective performance management, including Personal

📌 Head - Business Administration (Noida)
🏢 WSP in India
📍 Noida