e the spark that brightens days and ignite your career with TTEC s award-winning employment experience. As a Specialist Workforce Management Real Time working onsite in Mumbai, India, you ll be a part of bringing humanity to business. #experienceTTECnnWhat You ll be DoingnnHave a passion to solve work puzzles in real timeAre you looking for an opportunity to experience something recent each dayIn this role, youll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients needs. You ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.nnYou ll report to the Manager. You ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.nnDuring a Typical Day,



You llnnPinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for successnnse your knowledge and understanding of client needs to analyze and prepare staffing reports with new informationnnForecast staffing and recommend headcounts on a day-to-day, short-term basisnnBring your time management and organizational skills to manage multiple, complex, on going tasksnnWhat You Bring to the Rolenn6 months or more data analysis experiencennHigh school diploma or equivalentnnSolution-oriented mindsetnnUnderstanding, interpreting, and manipulating data for reportingnnComputer experiencennWhat You Can ExpectnnSupportive of your career and professional developmentnnAn inclusive culture and community minded organization where giving back is encouragednnA global team of curious lifelong learners guided by our company valuesnnAsk us about our paid time off (PTO) and wellness and healthcare benefitsnnAnd yes. a great compensation package and performance bonus opportunities, advantages youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https: / / mybenefits.ttec.com / manual for more information.nnSkills: Staffing, Data Analysis, Workforce ManagementnnExperience: 1.00-4.00 Years .

📌 Specialist, WFM Real Time (Mumbai)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Mumbai