DescriptionnnWe are seeking a Specialist, WFM Real Time with 1-4 years of experience to join our team. The successful candidate will be responsible for monitoring real-time activities and metrics to ensure optimal performance, and making adjustments as necessary to ensure service level and efficiency goals are met.nnResponsibilitiesnn- Monitor real-time activities and metrics to ensure optimal performancen- Make adjustments as necessary to ensure service level and efficiency goals are metn- Provide guidance and support to team membersn- Maintain accurate and up-to-date records of all activitiesn- Analyze and report on performance metricsnnSkills and Qualificationsnn- 1-4 years of experience in Workforce Managementn- Bachelor's degree in a relevant fieldn- Strong analytical and problem-solving skillsn- Excellent communication and interpersonal skillsn- Proficient in Microsoft Office, particularly Exceln- Experience with WFM software, such as Verint, Nice or Aspectn- Knowledge of call center operations and metricsn- Ability to work in a fast-paced and energetic settingn- Attention to detail and accuracynnSkills: Excel, Reporting, Scheduling, Data Analysis, Wfm, Queue Management, metrics, Analytics, Forecasting, RealtimennExperience: 1.00-4.00 Years .

📌 Specialist, WFM Real Time (Ahmedabad)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Ahmedabad