Bringing smiles is what we do at TTEC for you and the customer. As a Team Lead working onsite in Mumbai, India, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.nnWhat You'll DonnDo you love leading Looking for an opportunity to learn more about the industry and gain direct management experience You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.nnYou'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.nnDuring a Typical Day, You'llnn Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on recent or revised information relating to services, products or processes of projectsnn Manage multiple, complex,



ongoing tasks and projects while monitoring absence and attendance of your teamnn Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well donennWhat You Bring to the Rolenn Associate degree, technical school or equivalent work experiencenn Promote a performance-driven culture and always work towards reaching for amazingnn Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksnn Mentor and inspire othersnn Customer-focused mindsetnn Comfortable with computer systemsnnWhat You Can Expectnn Supportive of your career and professional developmentnn An inclusive culture and community minded organization where giving back is encouragednn A global team of curious lifelong learners guided by our company valuesnn Ask us about our paid time off (PTO) and wellness and healthcare perksnn And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .

📌 Team Lead, Service Delivery (Navi Mumbai)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Navi Mumbai