What Youll Be Doing (Position Summary):The HR Technology Lead will shape the future of HR service delivery by providing strategic leadership over the hybrid HR technology ecosystem. This role will define system architecture, integration, and governance in partnership with IT, ensuring scalable, secure, and seamless digital experiences across platforms such as Workday and ServiceNow.This role will help shape a more consistent, scalable, and employee-focused HR service model. The role will work across HR Operations, Centers of Excellence, technology partners, and service delivery teams to translate strategy into practical execution, improve service quality, and support a better experience for employees, managers, and HR stakeholders.Work Environment:At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.How Youll Succeed (Roles u0026 Responsibilities):Success in this role requires both solid execution and the ability to operate effectively in a global, evolving environment. You will:Lead the design and governance of the functional layer of HR systems and integrations, ensuring alignment with enterprise technical architecture owned by IT.Define the HR technology roadmap and standards across core platforms, integrations, and reporting environments.Partner with IT, Service Excellence, and HR CoEs to translate business requirements into scalable, compliant, and efficient system solutions.Oversee vendor performance, scorecarding, and enhancement governance aligned with change-control processes.Drive continuous improvement, automation, and analytics enablement across HR digital platforms.Ensure global data integrity, interoperability,



and compliance across captive and MSP-managed environments.Represent HR Technology in enterprise architecture, vendor governance, and system governance forums.Translate functional requirements into practical processes, documentation, knowledge content, and service delivery routines that can be executed consistently.Partner with HR Operations, Centers of Excellence, HR Technology, Service Excellence, and MSP teams to resolve issues, improve service quality, and support transformation priorities.Monitor service performance, escalations, adoption, and feedback to identify opportunities for standardization and continuous improvement.Support implementation of new or changed HR processes by coordinating readiness, communications, training, documentation, and stakeholder alignment.Maintain a strong focus on compliance, data integrity, employee experience, and operational discipline across regions and delivery channels.Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.Experience:10+ years of relevant experience, including leadership of teams, programs, service delivery, technology, or transformation in a global organization.Experience in HR operations, shared services, HR technology, service excellence, payroll, talent,



total rewards, employee services, or related HR process areas.Experience working across HR stakeholders, Centers of Excellence, service delivery teams, and technology or vendor partners.Led HR technology or HRIS in a large, global organization with hybrid service delivery.Established technology governance, vendor management, and integration oversight frameworks.Bachelors degree in Information Systems, Human Resources, or related field; advanced degree preferred.Who You Are (Skills / Qualifications):Must Have Skills:Systems Strategy u0026 ArchitectureTechnology GovernanceDigital EnablementCross-Functional CollaborationVendor u0026 Partner ManagementData Integrity u0026 ComplianceChange LeadershipStrong understanding of HR operations, shared services, HR process, HR technology, or service delivery environments.Service delivery mindset with comfort managing escalations, stakeholders, process documentation, and compliance requirements.Strong analytical thinking and problem-solving capability.Clear written and verbal communication with the ability to tailor messages to different audiences.Strong collaboration skills and ability to work effectively across functions, regions, and time zones.Workday, ServiceNow, case management, knowledge management, payroll, or HR workflow platform experience.Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.Exposure to global transformation, operating model change, transition, or service modernization initiatives.Good to Have Skills:HR certification, project management certification, Lean Six Sigma, or process excellence certification.Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement .

📌 HR Technology Lead (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad