Job Description:

Operations Lead Job Description

The ideal candidate will have a broad range of skills that include solid technical expertise with excellent people skills, and is a solid team player. The supported technologies would range from desktop computing, networking, infrastructure, and phone/video systems, to conference room audio video systems.

Primary Responsibilities:

- Provide leadership and guidance to the IT Operation team, ensuring professionalism and responsiveness, and that the right skillsets are in place
- Oversee the outsourced services to ensure quality of service
- Responsible for IT operations for UK / EU region
- Institute a program of continuous improvement. Work closely with the vendors and the internal support team to develop SLAs, KPIs and the metrics and benchmarks to measure against
- Identify areas of focus and techniques to improve service quality and reduce the overall number of requests. Identify opportunities to enable end-users to become more self-sufficient
- Establish strong working relationships across the business and within IT
- Help the other IT teams identify opportunities to improve their service and reliability of systems




- Establish and document policies and procedures relevant to the operations

Governance and Vendor Management:

- Audit Compliance.
- Project Management.
- Familiar with GMP and 21 CFR processes
- Familiar with ISO 27001 Security Standards and enable it in live setting.
- Familiar with ITIL process and ticketing tools.

Qualifications

- 8+ years IT experience IT operations
- Ability to demonstrate a track record of leading teams
- Strong, diverse technical skills, especially in the areas related to desktop computing and voice & video
- Strong analytic and problem solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
- Experience managing/leading teams
- Excellent communication, interpersonal, and leadership skills
- Ability to work effectively under pressure and to tight deadlines
- Willingness to take ownership and accountability
- Experience with Pharma industry is desirable
- Experience with computer system validation (CSV) processes
- ITIL certification, MCSA, other relevant certifications, and a working knowledge of ITSM tools are each strong pluses

📌 Operation Lead-IT (Pune)
🏢 Right Advisors
📍 Pune