Job Description: Job Summary

We are looking for a customer-focused CRM Executive to manage client interactions, maintain customer data, and support relationship-building activities. The ideal candidate should have strong communication skills, attention to detail, and a proactive approach to resolving customer queries. Freshers with good interpersonal skills are welcome.

Key Responsibilities

- Handle customer queries via calls, emails, and messages in a timely manner
- Maintain and update customer information in CRM system
- Follow up with clients for feedback, documentation, and service updates
- Coordinate with internal teams for issue resolution and service delivery
- Track leads, inquiries, and customer interactions
- Ensure high customer satisfaction and relationship management
- Prepare basic reports on customer interactions and follow-ups




- Assist in retention and engagement activities

Requirements
- Graduate in any discipline (preferred)
- 3–6 years of experience in CRM / Customer Support / Client Coordination
- Freshers with good communication skills can apply
- Basic knowledge of MS Excel and email communication
- Strong verbal and written communication skills
- Valuable organizational and follow-up abilities
- Customer-oriented and problem-solving attitude

Preferred Skills
- Experience using CRM tools (optional)
- Ability to multitask and prioritize work
- Team player with positive attitude

Salary: As per company standards
Joining: Immediate / As soon as possible

📌 CRM Executive (Kolkata)
🏢 RECEX
📍 Kolkata