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Analyst (Support & Operations)
India
Job Description
Analyst (Support & Operations)
Lucknow, Uttar Pradesh
Job Summary
Key Responsibilities Monitor IT infrastructure, servers, networks, applications, and alerts using monitoring tools. Perform initial troubleshooting and diagnosis of incidents. Log, categorize, assign, and track incidents/service requests in the ticketing tool. Respond to alerts and take predefined actions as per SOPs and runbooks. Escalate unresolved or critical issues to appropriate L2/L3 teams within SLA timelines. Monitor backups, scheduled jobs, and system health checks. Update ticket work notes with troubleshooting steps and resolution details. Follow shift handover processes and maintain operational documentation. Participate in bridge calls during major incidents. Ensure compliance with ITIL processes, security policies, and operational guidelines. Generate and share daily operational reports and incident summaries. Required Skills Basic knowledge of Windows and Linux operating systems. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with monitoring tools such as SolarWinds, SCOM, Zabbix, PRTG, or similar. Knowledge of ticketing tools such as ServiceNow, Remedy, or Jira. Basic troubleshooting and analytical skills. Valuable communication and documentation skills. Understanding of ITIL Incident, Problem, and Change Management processes
Key Responsibilities
SolarWinds Monitoring
Skill Requirements
Solarwinds, AD
Other Requirements
NA
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Analyst (Support & Operations) (India)
🏢 HCLTech
📍 India