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Sr Engineer (Tools & Automation)

India

Job Description

Sr Engineer (Tools & Automation)

Chennai, Tamil Nadu

Job Summary

Job Description - ServiceNow Admin/Developer (4+ Years Experience) - Mattel

Position: ServiceNow Admin/Developer

Experience: 4+ Years

We are seeking a highly motivated ServiceNow Admin/Developer with 4+ years of hands-on experience in ServiceNow administration, development, and platform support. The ideal candidate should possess strong expertise in ServiceNow platform configuration, customization, integrations, workflow automation, and ITSM/ITOM processes. The candidate will be responsible for designing, developing, and maintaining scalable ServiceNow solutions while ensuring adherence to platform best practices and governance standards.

Key Responsibilities

1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
3. To perform activities related to enhancement creation of documents for CMMi and client requirements.
4. To provide technical guidance to junior developers.

Skill Requirements

- Administer, maintain, and enhance the ServiceNow platform to ensure optimal performance, stability, and availability.
- Configure and support ITSM modules including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.
- Develop and maintain custom solutions using Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and ACLs.
- Design and implement workflows and automations using Flow Designer and IntegrationHub.
- Develop, configure, and support integrations with external applications using REST and SOAP APIs.
- Create and maintain Service Catalog items, Record Producers, Order Guides, and request fulfillment workflows.
- Manage Import Sets, Transform Maps, data migration activities, and CMDB data quality initiatives.
- Develop and maintain reports, dashboards, KPIs, notifications, and scheduled jobs.
- Troubleshoot platform issues, perform root cause analysis, and implement long-term resolutions.

- Collaborate with business stakeholders to understand requirements and deliver effective solutions.
- Support platform upgrades, patching activities, release management, testing, and deployment activities.
- Ensure adherence to ServiceNow development best practices, governance standards,



and security guidelines.
- Prepare and maintain technical documentation, knowledge articles, and operational procedures.

Other Requirements

ServiceNow Platform

- ServiceNow Administration & Development
- ITSM, ITOM, Service Catalog, CMDB, Knowledge Management
- User Administration, Roles, Groups, and ACL Management
- Flow Designer & IntegrationHub
- Service Portal and Workspace administration

Development & Customization
- JavaScript
- ServiceNow Server-Side and Client-Side Scripting
- Business Rules
- Client Scripts
- Script Includes
- UI Actions
- UI Policies
- Glide APIs

Integration & Data Management
- REST and SOAP Web Services
- IntegrationHub Spokes
- Import Sets & Transform Maps
- Data Loads and Migrations
- Multiple Third-Party Integrations

Field Service Management (Preferred)
- Work Orders
- Dispatching & Scheduling
- Agent Workspace
- Mobile Workspace

Reporting & Administration
- Reports & Dashboards
- Performance Analytics (Preferred)
- Scheduled Jobs
- Notifications & Email Scripts
- Platform Monitoring & Troubleshooting

Additional Requirements

- Experience working on multiple ServiceNow integrations.
- Experience in ServiceNow platform upgrades, releases, and instance maintenance activities.
- Strong troubleshooting, debugging, and root cause analysis skills.
- Good understanding of ServiceNow best practices and platform governance.
- Solid communication and stakeholder management skills.

Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
- 4+ years of hands-on experience in ServiceNow Administration and Development.
- Experience working in Agile/Scrum environments.
- Ability to work independently and collaborate with cross-functional teams.

Certifications

Mandatory

- ServiceNow Certified System Administrator (CSA)

Preferred

- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
- ServiceNow Certified Implementation Specialist - ITOM (Preferred)

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.





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📌 Sr Engineer (Tools & Automation) (India)
🏢 HCLTech
📍 India