Domain Knowledge: Insurance (Mandatory)

Job Type: Permanent

Location: Hyderabad - IDA Cherlapally, ECIL and Divyasree Trinity, Hi-Tech City.

Experience: 5+ yrs.

Education: Any Graduation or PG.

Resource Availability: Immediately or a maximum period of 30 days.

Required Skills

Problem Solving

- Identifying root causes of problems.
- Developing and implementing solutions.
- Analyzing and resolving technical issues.
- Documenting solutions and knowledge for future reference.

Product Knowledge

- Should be willing to learn Insurance domain.
- Should be familiar with the .NET framework and related technologies.
- Stay up-to-date with the latest releases and features of .NET.
- Understand the Insurance product's architecture and functionality.

Customer Interaction

- Answering customer inquiries via phone, email, chat, or other channels.
- Updating issued tickets status and prioritized to resolve the issue and record the comments/feedback in time.




- Track the issues and maintain the records to update the production development team to review.
- Troubleshooting technical problems and providing solutions.
- Guiding customers on product usage and features.
- Escalating complex issues to the appropriate teams.

Feedback and Improvement

- Gathering customer feedback on products and services.
- Identifying areas for product improvement.
- Collaborating with product development teams to implement changes.

Communication Skills

- Team player with strong command of English (written, spoken and understanding).
- Ability to articulate concepts/ideas clearly and also communicate directly with the customer, to understand their requirements, provide feedback etc.
- Maintains a skilled attitude and demeanor, listens to and asks appropriate questions.

Send an email to [email protected] with the updated resume to contact.

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