- Position: Management Trainee – Operations Executive
- Company: Hippo Innovations Private Limited (Mystore)
- Work Mode: Remote
- Experience: Freshers are welcome to apply
- Training Period: 6 Months
- CTC During Training: ₹15,000 per month (CTC)
- Post-Training CTC: Up to ₹2.5 LPA – ₹3 LPA (Performance-Based)
- Working Days: 6 Days a Week (One weekly off on either Saturday or Sunday)

Mystore® is an ONDC-connected marketplace developed by Hippo Innovations Private Limited. Through the Mystore Seller App and Mystore Buyer App, the platform empowers SMEs and local businesses to establish, manage, and grow their online presence across India.

The platform offers end-to-end eCommerce solutions, including inventory management, order management, shipment tracking, transaction management, order notifications, automatic GST calculations, and more—enabling sellers to efficiently manage and scale their businesses with zero fixed platform costs.

Website: https://www.mystore.in/en/

- Manage day-to-day eCommerce operations, including inventory management, order processing, and order fulfilment.
- Collaborate with cross-functional teams to deliver a seamless seller and customer experience.
- Handle inbound customer queries and outbound calls professionally in English.
- Resolve seller and customer concerns promptly while maintaining high service standards.




- Coordinate with logistics partners to ensure timely order dispatch and successful delivery.
- Monitor shipment tracking, delivery turnaround time (TAT), and SLA compliance.
- Manage reverse logistics, including returns, replacements, and refunds.
- Identify and resolve last-mile delivery challenges and non-serviceable pin code issues.
- Track and reduce Return-to-Origin (RTO) through effective address validation and proactive customer communication.
- Prepare operational reports and maintain accurate records using Microsoft Excel.
- Develop Standard Operating Procedures (SOPs) and contribute to continuous process improvements.
- Handle customer and seller escalations professionally, ensuring timely resolution.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Basic understanding of eCommerce operations, seller management, and customer support.
- Proficiency in Microsoft Excel.
- Strong multitasking, prioritization, and time management skills.
- Ability to work independently in a remote setting while maintaining productivity.
- Customer-centric mindset with the ability to manage escalations effectively.
- Knowledge of additional Indian languages will be an added advantage

Pay: From ₹104.56 per month

Benefits:

- Provident Fund

Work Location: Remote

📌 Customer Support Associate (India)
🏢 HIPPO INNOVATIONS PRIVATE
📍 India