Entry-level technical consultant providing first-line support (level 1) and supervised installation & configuration across the Oracle Primavera toolset (P6 EPPM/PPM and related products). Builds foundational capability in the Primavera / Project Controls stack and supporting cloud environments (OCI/Azure) while delivering quality client outcomes within SLAs. Open to learning — prior Primavera experience is not essential.
KEY RESPONSIBILITIES
Technical
- Provide first-line support across phone/chat/email for the Oracle Primavera product set; triage, resolve & escalate within SLA.
- Carry out supervised installation & configuration of Primavera toolset components (P6 EPPM/PPM), building capability through structured learning.
- Gain supervised exposure to PPDC and cloud environments (OCI/Azure); maintain data quality & complete audits to process.
- Produce clear documentation; contribute to the knowledge base.
Consulting
- Gather stakeholder information and communicate clearly.
- Comply 100% with policy & SLAs; apply structured support practices; commit to continuous learning.
- Contribute to team delivery and support sales activities as directed.
KNOWLEDGE AND EXPERIENCE
Mandatory (must-have)
- Customer-service experience
- Solid attention to detail
- Computer literacy
- Structured problem-solving
- Genuine willingness to learn the Oracle Primavera toolset and PPDC / cloud environments
Preferred (nice-to-have)
- Exposure to Oracle Primavera, Oracle Database or cloud platforms (OCI/Azure).
- Service-desk or call-centre background.
- Exposure to a work-/service-management platform (e.g. Autotask).
**Please note: This role is open for candidates based in India and Philippines**