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CargoWise Global Operations Systems Program Director

- LOCATION

Unit 1,CS # 565, Mazgaon Division
Mumbai, India

- CAREER AREA

Field Operations

- Job Type

Full time

- JOB ID

#R75494

Primary Accountabilities

1. Enterprise Program Ownership

- Own program delivery. Single point of accountability for system implementation outcomes across Operations, IT, Finance, and Market Units
- Ensure delivery of productivity, service quality, financial controls, advantages realization/ budgets/ resourcing, and customer experience improvements

2. Global Operating Model & Standardization

- Drive definition and deployment of a global "to‑be" operational template (L4 processes, SOPs, RACI, KPIs)
- Balance global standardization with local regulatory and legal requirements
- Ensure systems enforce standard process execution

3. Core Platform Re‑Implementation Leadership

- Lead re‑implementation and optimization of CargoWise, Footprint, Trackonomy, and integrated platforms
- Own sequencing, dependencies, rollout strategy, and legacy system exit
- Drive fit‑to‑standard decisions and minimize customization and technical debt

4. Automation, AI & Digital Enablement

- Embed eliminate / standardize / optimize / automate / robotize principles by design
- Sponsor straight‑through processing, workflow automation, OCR/ICR, and AI use cases




- Prioritize scalable capabilities over isolated point solutions

5. Governance & Executive Decisioning

- Establish and run global governance, steering forums, and Go / No‑Go decision gates
- Proactively manage cross‑functional risks, trade‑offs, and escalations
- Provide clear, outcome‑based reporting to ELT and sponsors

6. Change, Adoption & Capability Uplift

- Lead global change, training, and adoption strategy with minimal service disruption
- Ensure knowledge transfer, operational readiness, and sustainability post‑program
- Embed continuous improvement as a permanent operational capability

7. Partner & Vendor Accountability

- Own senior‑level engagement with system integrators and technology partners
- Ensure delivery quality, commercial discipline, and contractual accountability

Education & experience

- University Degree in Engineering, IT or adjacent areas
- 10+ of system implementation leadership
- 10+ multi-country team leadership exp
- Desirable international working experience
- Logistics experience is an advantage.
- Process improvement and system implementation are a must have

Leadership Capabilities

- Enterprise transformation leader, not a PMO role
- Authority across Ops and IT delivery
- Measured on outcomes and value realization, not milestones
- Collaboration, influencing

📌 CargoWise Global Operations Systems Program Director (India)
🏢 Brink's
📍 India