Job Title: Customer Service & Order Operations Executive

Key Responsibilities:

- Handle day-to-day customer service activities through phone, WhatsApp, email, and other communication channels.

- Track all customer orders from dispatch until successful delivery.

- Maintain a daily order tracking sheet with details of:

- Order dispatched

- Expected delivery date

- Delivery status

- Undelivered or delayed orders along with reasons

- Follow-up actions taken

- Coordinate with courier partners to resolve delivery delays and customer complaints.

- Maintain records of customer communications and ensure timely resolution of issues.

- Track customer payments, including both Cash on Delivery (COD) and Prepaid orders.

- Reconcile COD collections and prepaid receipts with daily sales records.

- Maintain accurate records of daily transactions, collections, pending payments,



and refunds (if any).

- Prepare daily and weekly reports on order status, deliveries, pending orders, collections, and customer issues.

- Coordinate with the warehouse and accounts team to ensure smooth order processing and payment reconciliation.

Skills Required:

- Good communication and customer handling skills.

- Proficiency in Microsoft Excel/Google Sheets.

- Ability to maintain accurate records and follow up on pending orders.

- Basic accounting and payment reconciliation knowledge.

- Positive organizational skills and attention to detail.

- Ability to multitask and work independently.

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Job Title: Customer Service & Order Operations Executive (India)
🏢 JVC Ventures
📍 India