SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering cutting-edge solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us

- Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
- Global Presence: As a multinational corporation, we have clients and employees across the globe.
- Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
- Timely Salaries: We have consistently paid salaries on time since our inception.
- Job Stability: Despite market fluctuations, we have not had to lay off employees.
- Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
- Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
- Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
- We prioritize the job security of all our employees.
- We celebrate all festivals with enthusiasm and joy.
- Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
- We recognize and reward top performers on a monthly basis for their outstanding contributions.
- We provide Accidental and Medical Insurance to our employees.

Who are we looking for

Designation : Sr. IT Support Engineer
Experience Range : 5+ years

What is the work

- Monitor and respond to multiple IT support email accounts and helpdesk tickets throughout the working day, ensuring timely resolution, regular updates, and effective user communication.
- Provide end-user technical support for hardware, software, and network-related issues, including laptops, desktops, VPN, RDP, Microsoft 365, email, printers, internet connectivity,



and website-related problems.
- Configure, install, maintain, troubleshoot, and upgrade Windows PCs, Mac mini, and MacBook systems, including operating system installation, iOS/macOS updates, data backup, restoration, and hardware diagnostics.
- Install, configure, update, and troubleshoot business applications and software, including Microsoft Office, Microsoft 365, mobile applications, and other organization-approved software.
- Manage and maintain firewall security, antivirus solutions, endpoint protection, and other security tools to ensure the organization's IT infrastructure remains secure.
- Monitor and troubleshoot network infrastructure, including LAN connectivity, VLAN configuration, network loops, switch ports, internet connectivity, and overall network performance.
- Coordinate with hardware vendors, service providers, and OEM support teams for warranty claims, repairs, replacements, and issue resolution.
- Regularly monitor and manage all IT assets and infrastructure, ensuring optimal performance, security, and availability of systems across the organization.
- Coordinate with Internet Service Providers (ISPs) for internet connectivity, leased line management, bandwidth upgrades, and outage resolution.
- Administer and maintain Microsoft Active Directory, user accounts, access permissions, and Microsoft 365 administration.
- Maintain accurate inventory and lifecycle management of all IT assets, both physically and through asset management software.
- Perform routine preventive maintenance, health checks, system updates, and security patch management to minimize downtime and ensure business continuity.
- Support new employee onboarding and employee offboarding activities, including system setup, account creation, access provisioning, and asset allocation/recovery.
- Ensure compliance with organizational IT security policies, backup procedures, and standard operating processes.
- Escalate complex technical issues to senior team members whenever required and track them until successful resolution.

📌 Sr. IT Support Engineer (India)
🏢 SynapseIndia
📍 India