- 2 to 5 Years
- Full Time
- Mumbai
- As per industry standard
- Reporting HR Contact Details
-
[email protected]
- Opening - 1 Positions
Job Description
- Conduct call audits and analyze performance across telesales teams .
- Design and deliver onboarding, refresher, and performance enhancement training .
- Provide actionable feedback and track agent improvement progress .
- Collaborate with management to maintain high call quality and compliance standards .
Key Responsibility Areas
- Ensure 100% adherence to quality benchmarks .
- Deliver structured training programs and assess effectiveness .
- Monitor improvement metrics post-training .
- Maintain training documentation and quality dashboards .
Qualifications
- Graduate / Masters in related field
📌 Quality cum Trainer: Senior Executive (India)
🏢 FashionTV India
📍 India