We are looking for a smart and customer-focused Reservations Executive to manage centralised bookings and enquiries from the corporate office for multiple hotel properties.
This is primarily a telecalling-based role, involving handling customer enquiries, closing reservations over calls, and making outbound calls for corporate tie-ups and business development support.
This role directly impacts revenue, occupancy, and guest experience.
Key Responsibilities
- Handle inbound calls, WhatsApp, and online enquiries for room bookings from the corporate office
- Manage reservations for multiple hotel properties through a centralised system
- Close bookings efficiently through phone conversations and follow-ups
- Provide accurate information on room availability, pricing, offers, and policies
- Coordinate with individual properties to ensure smooth booking confirmations
- Maintain and update booking records and CRM data
- Follow up on enquiries to maximize conversions
- Make outbound calls to corporates for tie-ups and partnerships
- Support in generating corporate leads and long-term business relationships
- Work towards achieving booking and revenue targets
Key Requirements
- 1–4 years of experience in telecalling / reservations / front office / sales coordination
- Strong communication and convincing skills over the phone
- Comfortable handling both inbound and outbound calls
- Basic knowledge of hotel bookings / OTA platforms is an advantage
- Good organisational skills and attention to detail
- Ability to work in a target-driven environment
What We Are Looking For
- Someone who can convert enquiries into confirmed bookings over calls
- Strong communication, persuasion, and follow-up skills
- Confident, presentable, and customer-focused over the phone
- Ability to manage bookings across multiple properties from a central location
Why Join Us
- Work with multiple hospitality brands under one platform
- Direct impact on revenue and occupancy
- Growth opportunities in sales and corporate partnerships
- Structured role based out of the corporate office
If you are confident in handling calls, closing bookings, and managing reservations over the phone, we would love to hear from you.
Job Type: Full time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Reservation Executive (India)
🏢 ILARA HOTEL
📍 India
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