Papaya Global is redefining the future of global payroll and payments through technology, automation, and AI-driven innovation. As we continue to scale globally, we are looking for a People Operations Lead who can help modernize how People Operations is designed, delivered, and experienced across the organization.

This is not a traditional HR Operations role. We are looking for someone who combines operational excellence with a builder’s mindset, someone equally comfortable running critical People processes and reimagining them through AI, automation, and intelligent workflows.

This is a highly hands-on individual contributor role with two core dimensions:

A) Driving seamless global People Operations execution across the employee lifecycle

B) Building scalable, AI-enabled operational infrastructure that improves efficiency, employee experience, and organizational agility.

The ideal candidate brings strong operational depth, systems thinking, curiosity around emerging technologies, and a passion for simplifying complexity through automation and smarter ways of working.

This role sits at the intersection of People Operations, AI, and operational transformation. You will help shape how up-to-date People teams leverage automation and intelligent systems to scale globally while creating a more seamless employee experience.

If you are excited by the idea of building the next generation of AI-enabled People Operations, we’d love to meet you.

Key Responsibilities:

Global People Operations

- Own and execute core global People Operations processes across the employee lifecycle, including onboarding, employee transitions, mobility, and offboarding
- Deliver a high-quality employee experience through operational rigor, responsiveness, and attention to detail
- Partner cross-functionally with Payroll, Finance, Legal, IT, Talent Acquisition, and HR Business Partners to ensure seamless execution and alignment across workflows
- Maintain accurate employee data, operational documentation,



and process consistency across systems and platforms
- Continuously identify opportunities to simplify operations, improve service delivery, and enhance scalability

AI, Automation & Operational Innovation

- Architect and scale AI-enabled workflows and automations across the People function to reduce manual work and improve operational efficiency
- Reimagine existing operational processes through an AI-first lens, identifying opportunities to eliminate friction, accelerate execution, and improve employee support
- Evaluate, experiment with, and operationalize emerging AI tools, agents, and automation platforms that create measurable business impact
- Build scalable workflows and operational infrastructure that improve efficiency, visibility, and employee experience
- Drive systems integrations and workflow optimization initiatives that improve process continuity and reduce operational handoff complexity
- Stay at the forefront of advancements in AI, automation, and agentic technologies, translating innovation into practical operational solutions

Requirements:

- 5-7 years of experience in People Operations, HR Operations, or operational roles within fast-paced global organizations
- Strong hands-on expertise managing employee lifecycle operations at scale
- Demonstrated experience building workflows, automations, operational processes, or systems improvements
- Strong interest and practical exposure to AI tools, automation platforms, and operational technologies
- A builder’s mindset with high ownership, curiosity, and bias toward execution
- Strong bias toward action, experimentation, and continuous improvement
- Systems-thinking capability with the ability to identify inefficiencies and design scalable solutions
- Comfort navigating ambiguity, evolving priorities, and high-growth environments
- Strong analytical, organizational, and problem-solving skills
- Excellent cross-functional collaboration and stakeholder management capabilities
- Strong written and verbal communication skills in English
- High attention to detail, accountability, and follow-through

📌 People Operations Lead (Bengaluru)
🏢 Papaya Global
📍 Bengaluru