IT Support Engineer
Location: Naoero Island
Job Type: Full-Time | On-site

Job Summary:
The IT Support Engineer is responsible for the day-to-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.

Key Responsibilities :

1. Helpdesk & End-User Support

- Respond to and resolve IT support tickets, calls, and walk-in requests from hospital staff in a timely manner.
- Provide first- and second-level technical support for desktops, laptops, printers, scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital applications). Set up recent user accounts, email accounts, and access permissions in line with hospital policy.
- Train staff on basic use of IT systems and equipment as needed.

2. Hardware & Equipment Maintenance

- Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.

3. Network & Connectivity Support

Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.

- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.




- Support telephone systems used within the hospital.

4. Other responsibilities

- Apply basic security measures on workstations (antivirus updates, patching, password policies).
- Monitor for and report suspicious activity, security incidents, or data breaches to the IT Manager.
- Coordinate with biomedical engineering staff/vendors on equipment requiring network or software integration.
- Support software licensing tracking and renewals.

5. Documentation & Reporting

- Maintain IT documentation and ensure systems are updated and secure.

6. General Duties

- Provide after-hours or on-call IT support during emergencies, system outages, or critical incidents, as required.
- Assist with IT-related aspects of new department setups, office relocations, or facility upgrades.
- Perform other IT-related duties as assigned by the IT Manager.

Requirements:

- Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
- 3-5 years of experience in an IT support role; healthcare/hospital IT experience is an advantage.
- Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi-Fi), and basic hardware troubleshooting.

What We Offer

- Visa & Travel ticket
- Accommodation
- Meals
- Tax free salary

Interested candidates are invited to submit their CV to [email protected] or [email protected] | [email protected] with the subject line: IT Support Engineer

Application Question(s):

- Can you join immediately?

- Are you willing to relocate to Naoero country for the job?

- Do you have experience with networking, CCTV, cable, switches as mentioned in the job details?

Work Location: In person

📌 IT Support Engineer-Naoero Deployment (India)
🏢 Global Mission Support Services
📍 India