Job Category: Sales

Job Type: Full Time

Job Location: Gurugram

Key Responsibilities:

- Primary responsible to generate leads, make strong solution sales pitch, negotiate and close deals for IT Products.

- Preferably familiar, with the technologies like Cloud Services, Microsoft Products Firewall, Internet Bandwidth, Antivirus solutions etc.

- Effective performance planning for self and team, time management, and self-organization.

- Responsible to share the daily, weekly and monthly sale reports

- Achieve stretched targets and be able to take decisions and manage complex/ difficult employee situations.

- Handle escalations (team and client)

- Accounts visits within define area

- Make appropriate recommendations and adjustments to leverage resources, skill changes, post-Overtime, or escalate as required

- Manage client needs and escalations according to the established escalation process

- Understand and drive Metrics Improvement





- Monitor and review service level reports to scan for issues and anomalies and report perceived concerns of the process

- Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control)

- Ensure that the internal/external targets are met and the team shows continuous improvement month on month

- Coaching and feedback to mid quartile and bottom quartile agents

- Mandatory Experience in Chat Process

- Mentor top quartile performers

- Strong Communication in English & Hindi

- People Management Skills

- Knowledge of MS Excel.

- Multi-tasking

Experience

- Minimum 6 Yrs

Requirements

- Should possess Valuable Communication Skills.

- Should have had a Team Handling Experience.

- Maintaining attrition and shrinkage – People Management

- Must be able to Mentor the team.

- Manage daily floor operations.

📌 Team Lead – Sales (India)
🏢 Wroffy Technologies
📍 India