The ServiceNow ITAM Subject Matter Expert SME leads the design implementation and optimization of Hardware Asset Management HAM and Software Asset Management SAM modules and Software VettingGovernance framework This role ensures the alignment of asset lifecycles drives software license compliance and integrates critical asset data with the Configuration Management Database CMDB across the ServiceNow platform
Key Responsibilities
Architecture Strategy Design enterprisegrade HAM and SAM Pro architectures aligning implementation directly with CSDM Common Service Data Model frameworks Establish and govern the Software Vetting lifecycle reviewing new software requests against security compliance and architectural standards before approval Collaborate with Information Security Legal and Procurement teams to build and automate vetting workflows Request Assess Approve and Provision
Lifecycle Management Oversee complete IT asset lifecycles from initial procurement and provisioning through tracking maintenance retirement and disposal
Compliance Auditing Manage software entitlements models and contracts to mitigate vendor audit risks and optimize the organizations Effective License Position ELP
Integrations Direct and maintain integrations between ServiceNow and thirdparty discovery tools eg SCCM JAMF cloud infrastructure providers as well as enterprise procurementERP systems
Governance Workspaces Standardize data normalization rules automated reconciliation processes and asset reclamation workflows within the Software Asset Workspace
Core Requirements
Skilled Experience 10 years of total ServiceNow experience with 4 years of dedicated handson ownership of ServiceNow Asset management module
ServiceNow implementation experience in ITSM modules Incident Problem Change CMDB and Asset
SAMPro Implementation experience
Exposure to licensing publisher packs
Detailed understanding and oversight of data sources for inventory usage contract entitlement and data maintenance user management and enablement data integrity compliance analysis renewal milestone calendaring and innovative reporting solutions
Certifications Certified System Administrator CSA required Certified Implementation Specialist CIS in Software Asset Management or Hardware Asset Management strongly preferred
Technical Skills Strong proficiency with JavaScript RESTSOAP APIs Integration Hub Flow Designer and standard CMDB architecture
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/