Job Designation

IT Support Specialist/Technical Support Specialist/Technical Assistant/Technical Consultant

Job Description

We are seeking an IT Support Specialist who will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems related to computer systems, software, and other equipment.

Job Qualification

The ideal candidate will have a diploma in CSE/IT, a B.Sc. in IT, a BCA, or an MCA, or 3–4 years of relevant experience in the IT domain.

Duties and responsibilities:

- To provide technical assistance with computer hardware, software, networks, printers, scanners, servers, and existing or new applications.
- To conduct regular system health checks to ensure smooth operations.
- To maintain accurate records of IT assets in the organisation using Excel sheets.
- To resolve the tickets raised by employees in a timely manner.




- Setting up accounts for recent users.
- To keep a log and track bugs to improve system performance.
- To understand, implement, create, and maintain solutions and processes for online databases, CRM, and other management portals like HRMS, accounting, and calling software.
- To stay updated with the latest advancements in technology management to provide proactive support.

Requirements and Skills:

- Basic knowledge of MS Office.
- Sound knowledge of VPN and fileserver/FTP servers.
- excellent troubleshooting skills related to hardware, software, and servers
- 3–4 years of working experience in IT support

Note: The position is only for the work from the office. Please do not apply in case you are preferring work from home.

📌 IT Support Specialist (India)
🏢 Icuerious
📍 India