A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, chats, and inquiries.
- Resolve customer complaints and provide appropriate solutions within the specified time.
- Maintain accurate records of customer interactions and transactions.
- Provide information about products, services, policies, and procedures.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Escalate complex issues to the relevant department when necessary.
- Meet customer satisfaction and service quality targets.
- Build and maintain positive relationships with customers.
- Assist customers with order processing, account updates, and service requests.
- Ensure compliance with company policies and customer service standards.
Pay: ₹15,000.00 - ₹22,000.00 per month
Perks:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Care Executive (India)
🏢 Brainbees Solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.