Job Title : Manager- Production Support

Experience : 7 to 11 Years

Location : Chennai

Roles & Responsibilities

- Provide application support and troubleshooting for Linux/Unix and Java-based applications.

- Monitor, maintain, and support three-tier architecture applications and production environments.

- Handle incident, problem, and change management activities as per ITIL processes.

- Support deployment, migration, and release management activities.

- Analyze system issues, perform root cause analysis, and ensure timely resolution.

- Monitor application performance using monitoring and operational tools.

- Work on real-time messaging technologies such as Multicast, UDP, and TCP/IP.

- Develop and maintain shell scripts for automation and operational support.

- Coordinate with development, infrastructure, and business teams for issue resolution and system stability.

- Prepare reports, dashboards, and operational documentation.





- Ensure smooth functioning of applications and minimize downtime.

- Manage team schedules, task allocation, and operational support activities.

Requisites
- BE / B.Tech / MCA or related technical qualification.

- Robust knowledge of Linux/Unix operating systems and shell scripting.

- Understanding of Java-based three-tier architecture technologies.

- Knowledge of SQL, PL/SQL, and RDBMS concepts.

- Familiarity with TCP/IP, Multicast, and messaging technologies.

- Experience in deployment, migration, and production support activities.

- Understanding of ITIL framework, Incident Management, and Problem Management.

- Hands-on experience with ServiceNow, ITRS, and monitoring tools.

- Ability to work independently and manage multiple priorities effectively.

- Team handling and coordination skills with focus on operational excellence.

📌 Manager- Production Support (India)
🏢 MASTER MIND CONSULTANCY
📍 India