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Track Lead - ServiceNow, IT Service Management
India
Job Description
Track Lead - ServiceNow, IT Service Management
Chennai, Tamil Nadu
Job Summary
Change & Release Management
Key Responsibilities
CM SIAM CHANGE and Release MANAGER Key Responsibilities Take the ownership to oversee the day to day operations relating to Change Management Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers Ensure Change Process compliance audit process provide necessary feedback to Service Providers for improvement Ensure Changes are implemented within scheduled time and evaluated post implementation Chair the CAB as may be agreed with the customer Convene the emergency CAB as required Approve lowrisk noncommercial Requests for Change as may be agreed with the customer Develop and maintain e Change and Release Calendar across Suppliers Evaluate impact risk assessments potential conflicts with other Requests for Change submission of implementation test backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board Coordinate implementation of Changes that have require multiple Service Providers Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals workflows as agreed by the Customer Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities Identify and implement process improvements and ITSM platform integration enhancements relating to same Ensure Change Management KPISLA are reviewed at agreed frequency and analysereview for improvement Regular monitoring to avoid schedule implementation time reduced backlogageing change effectiveness Consolidate reports related to Change Management from all Service Providers Take the ownership of Process Data maintenance and update along with defining Functional requirements for changes enhancements in the Change Management Process workflows Conduct regular trainings for process awareness and improve process compliance QualificationsSkills Very solid Influential relationship management skills with stakeholders senior management colleagues and external service providers Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisationStrong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organization but specifically at senior management level Understanding of Technologies and ITSM Tool Coordination negotiation and persuasion skills SIAM RELEASE MANAGER Key Responsibilities Take the ownership to oversee the day to day operations relating to Release Management Ensure Release Requests are assessed properly and effective Risk assessment and review of Release across Service Providers Ensure Release Process compliance audit process provide necessary feedback to Service Providers for improvement Forward Plan the release windows and cycles across Service Providers Manage risks and resolves issues that affect release scope schedule and quality Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations Communicate all key project plans commitments and changes including requirements QA plans schedule and scope changes Manage relationships and coordinate work between different teams suppliers at different locations Conduct Release Readiness reviews Milestone Reviews and Business GoNoGo reviews Weekly Release Reporting communicate release details and schedules to the Business as required Negotiate plan and manage all release activities Provide guidance to internal and external Service Providers in fulfilling their Release Management roles and responsibilities Identify and implement process improvements and ITSM platformintegration enhancements relating to same Ensure Release Management KPISLA a
Skill Requirements
Experienced in Change & release management
Other Requirements
ITIL experienced & Certified
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Copyright © 2026 HCL Technologies Limited
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📌 Track Lead - ServiceNow, IT Service Management (India)
🏢 HCLTech
📍 India