Talent500 is hiring for one of its clients.

About Brink's:

Brink's is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink's is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink's, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink's is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink's Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company's global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink's operating model.

Business Unit Description:

This role sits within HR Operations, a team that plays a key role in supporting Brink's global workforce and advancing enterprise HR priorities.

The function is responsible for delivering efficient, scalable HR services and ensuring consistent execution of core people processes, partnering across global HR, Centers of Excellence, and business leaders to deliver seamless employee experiences and reliable HR operations at scale.

As part of Brink's global operating model, the team helps drive consistency, efficiency, and service excellence, enabling the business to operate more effectively and support employees across the full lifecycle.

What You'll Be Doing (Position Summary):

The Service Excellence Lead will drive the overall performance and maturity of HR Operations by governing process, performance, and continuous improvement frameworks. This role will ensure consistent service quality, operational efficiency, and a high-impact employee experience across captive and MSP environments.

This role will help shape a more consistent, scalable, and employee-focused HR service model. The role will work across HR Operations, Centers of Excellence, technology partners,



and service delivery teams to translate strategy into practical execution, improve service quality, and support a better experience for employees, managers, and HR stakeholders.

Work Environment:

At Brink's, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You'll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

- Lead HR Service Excellence strategy, governance, and performance management.
- Oversee process, workflow, and catalog governance across HR Operations.
- Coordinate performance reporting, analytics, and improvement initiatives with GSS SG&T.;
- Partner with HR Technology and Service Delivery Leads to improve automation and digital experience.
- Build capability in process improvement, data-driven decision-making, and service culture.
- Ensure governance of knowledge, training, and engagement across captive and MSP teams.
- Translate functional requirements into practical processes, documentation, knowledge content, and service delivery routines that can be executed consistently.
- Partner with HR Operations, Centers of Excellence, HR Technology, Service Excellence, and MSP teams to resolve issues, improve service quality, and support transformation priorities.
- Monitor service performance, escalations, adoption, and feedback to identify opportunities for standardization and continuous improvement.
- Support implementation of new or changed HR processes by coordinating readiness, communications, training, documentation, and stakeholder alignment.
- Maintain a strong focus on compliance, data integrity, employee experience, and operational discipline across regions and delivery channels.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.
- Shape strategic direction, governance, and performance expectations for the function or service area, ensuring alignment with enterprise transformation priorities.

Experience:

- 12+ years of relevant experience, including leadership of teams, programs, service delivery, technology, or transformation in a global organization.
- Experience in HR operations, shared services, HR technology,



service excellence, payroll, talent, total rewards, employee services, or related HR process areas.
- Experience working across HR stakeholders, Centers of Excellence, service delivery teams, and technology or vendor partners.
- 10+ years leading service excellence, shared services, or process governance in HR or GBS environment. Experience in hybrid captive and MSP delivery. Proven success improving service reliability and performance.
- Bachelor's degree in Business, HR, or related field. Lean Six Sigma or process excellence certification preferred.

Who You Are (Skills / Qualifications):

Must Have Skills:

- Process Governance
- Service Performance Management
- Enterprise Service Management (service catalog, standardization & knowledge management)
- Continuous Improvement
- Change Enablement
- Data and Analytics
- Stakeholder Engagement
- People Leadership
- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Workday, ServiceNow, case management, knowledge management, payroll, or HR workflow platform experience.
- Strong understanding of HR operations, shared services, HR process, HR technology, or service delivery environments.
- Service delivery mindset with comfort managing escalations, stakeholders, process documentation, and compliance requirements.
- Solid analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.

Good to Have Skills:

- HR certification, project management certification, Lean Six Sigma, or process excellence certification.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brink's Offers:

At Brink's, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink's and its affiliates as described in the Candidate Privacy Statement.

📌 Service Excellence Lead, HR (Secunderabad)
🏢 Talent 500 by ANSR
📍 Secunderabad