SENIOR ENGINEER - Network Troubleshooting (Bengaluru)

SENIOR ENGINEER - Network Troubleshooting (Bengaluru)

02 Aug
|
Happiest Minds Technologies
|
Bengaluru

02 Aug

Happiest Minds Technologies

Bengaluru

Remote Technical Troubleshooting & Support

o Branch applications and POS systems.

o Network connectivity (LAN/WAN, routers, switches).

o Printers, scanners, and general peripherals

Monitoring of the IT infrastructure as per the SOP

Follow Runbook/SOP to resolve event alarms

Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure

Incident, Service Request, Problem and Change Management

o Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA

o Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP

o Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process

📌 SENIOR ENGINEER - Network Troubleshooting (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru

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