We are seeking a detail-oriented Global Event & Participant Operations Specialist to oversee the end-to-end operational execution of our global training programs and corporate events. Working closely with learning administrators, instructors, and external participants, you will ensure flawless participant lifecycle management, LMS event setup, virtual platform logistics, and operational support. The ideal candidate is highly organized, service-driven, and thrives in a fast-paced, multi-stakeholder environment.

Roles & Responsibilities

- Manage the full participant lifecycle in the LMS - registrations, prerequisites, approvals, waitlists, and cancellations and handle attendee communications including invitations, reminders, pre-event packages, and official documentation such as attendance letters.
- Set up, configure, and maintain virtual and classroom training events, sessions, and learning communities in the platform, ensuring accurate session parameters, capacities, and access links.
- Configure online delivery environments (e.g., MS Teams), perform pre-event system checks, monitor live access, and provide real-time technical support to facilitators and attendees.
- Maintain up-to-date tracking logs, event rosters, and centralized document repositories (SharePoint/DMS),



and monitor shared communication channels to address inquiries promptly.
- Audit event data for accuracy, track enrollment metrics, and generate regular status updates and reports.
- Support continuous improvement across event operations, identifying and resolving process gaps proactively.

Skills Required

- Vocational diploma or Bachelor's degree in Business Administration, Event Management, Communications, Hospitality, or a related domain.
- Minimum 2 years of experience in training administration, corporate event coordination, or centralized customer service.
- High familiarity with the MS Office Suite - Outlook, Excel, Teams, and PowerPoint.
- Prior experience using LMS event management features or dedicated event registration systems.
- Exceptional organizational skills, proactive problem-solving abilities, and high stress tolerance when multitasking.
- Skilled English proficiency (C1/C2) with a structured, service-driven approach to global stakeholder support.

Good to Have

- Experience supporting global or cross-time-zone training programs and distributed teams.
- Familiarity with SharePoint or other document management systems (DMS).
- Exposure to virtual delivery platforms beyond MS Teams (e.g., Zoom, Webex).

📌 Global Event & Participant Operations Specialist (India)
🏢 BigStep Technologies
📍 India