Roles and Responsibilities - Admin Customer Care

- Manage customer escalations and ensure timely closure with proper root cause
- Coordinate with logistics and planning for accurate delivery commitments
- Support continuous improvement by analyzing customer feedback and trends

- Handle customer inquiries, complaints, and service requests professionally
- Coordinate with internal teams to resolve customer issues on time
- Maintain customer communication through calls, emails, and portals
- Track and update status of customer requests and escalations
- Ensure high customer satisfaction and quick response time
- Maintain records of customer interactions and service history
- Support order coordination, dispatch follow-ups, and delivery updates
- Prepare reports on customer issues, feedback, and resolution timelines
- Assist in handling customer visits and coordination with internal teams
- Follow company policies, communication standards, and service protocols

📌 Executive - Admin Customer Care (India)
🏢 LT-Larsen & Toubro
📍 India