Job Title: Customer Support Executive – Chakradhari

Location: Ajmer, Rajasthan (On-site)

Candidates based outside Ajmer will not be entertained

In office role only (Ajmer). No WFH option available.

Job Type: Full-time

Salary: As per experience( competitive salary as you moved ahead with us)

Freshers can also apply

Working Hours: 10:00 AM – 6:30 PM (Mon–Sat)

About Chakradhari

Chakradhari is a trust-led Indian D2C brand in spiritual, wellness and Indian science-based products (Rudraksha, gemstones, metals, puja essentials). We receive daily customer inquiries through calls and WhatsApp, and we want a professional, polite and consistent customer experience.

Role Summary

We are hiring a Customer Support Executive who can confidently handle customer calls and WhatsApp queries, guide customers properly, and ensure every inquiry is followed up and closed.

Key Responsibilities

- Handle inbound customer calls and WhatsApp messages politely and professionally

- Understand customer needs and recommend the right product (basic guidance)

- Share product links, pricing, availability, shipping details, and ordering steps clearly

- Maintain follow-ups: callbacks, payment reminders, address confirmation, and basic post-delivery review follow-up





- Update customer conversations and follow-up tasks in our system (CRM/Sheets will be used)

- Coordinate with packing/dispatch team for order status and quick resolutions

Required Skills

- Strong spoken Hindi + Intermediate to Fluent English

- Good communication, patience, and clear phone etiquette

- Comfortable using WhatsApp Business and mobile/desktop tools (Google Sheets/CRM)

Preferred (Good to Have)

- Experience in customer support / tele calling / e-commerce support

- Experience with Shopify and CRM tools (training can be provided)

- Local candidate from Ajmer preferred

Interview Process (2 Rounds)

Round 1: Telephonic interview + communication check

Round 2: In-person interview + short practical test (handling a sample customer call/WhatsApp query)

How to Apply

1) Please send your resume on WhatsApp: +91-XXXXXXXXXX ) Email your resume at: [email protected] (Subject: Customer Support Executive-Ajmer)

Work Location

On-site: Ajmer, Rajasthan

Note: We need someone polite, sharp, and consistent. Customer trust is everything.

Pay: From ₹18,000.00 per month

Language:

- English (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Nakshatra Craft N Jewel
📍 India