Lucknow, Uttar Pradesh
Job Summary
Monitoring calls, driving continuous process improvement, providing coaching and feedback, leading training development and initiatives
Key Responsibilities
1. Ensure Daily / Weekly Feedback And Coaching Based On Call Evaluation. Handling Soft Skills And Language Enhancement Sessions
2. Ensuring Improvement Csat & Related Operational Metrics
3. Improving Skill Level Through Self Development
4. Perform Daily Call Monitoring And Evaluation
5. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team