Experiance
0-1 Year
Location
kanpur
Responsibility
We are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide detailed information about company services and offerings.
- Address customer queries, complaints, and concerns efficiently.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issue resolution and satisfaction.
- Escalate complex issues to senior management when required.
- Achieve daily/weekly call targets and performance metrics.
- Build and maintain positive relationships with clients.
- Assist in customer feedback collection for service improvement.
- Ensure every customer interaction reflects the company’s values and standards.
Specifications
Job Specifications (Requirements):
- Graduate in any stream (bachelor’s degree mandatory).
- Strong verbal communication skills in English and Hindi.
- Good listening skills with a customer-first approach.
- Ability to handle pressure and resolve conflicts calmly.
- Basic knowledge of computers, MS Office, and CRM tools.
- Strong problem-solving and decision-making abilities.
- Positive attitude with excellent interpersonal skills.
- Ability to work both independently and as part of a team.
- Prior experience in telecalling or customer service is preferred (freshers/females can apply).
- Willingness to learn, adapt, and grow within the organization.
What We Offer:
- Competitive salary with performance-based incentives.
- Training and development programs.
- Growth-oriented work setting.
How to Apply:
Send your CV to
[email protected] with the subject line “Application for CCE.”
📌 Customer Care Executive (CCE) (India)
🏢 TruelyMarry.com
📍 India