Key Responsibilities:

- Provide voice, email, and chat support to US-based customers
- Assist with order placement, product inquiries, returns, and general support.
- Guide customers on part compatibility, availability, pricing, and specifications.
- Handle customer complaints or issues in a calm, professional manner.
- Coordinate with logistics and warehouse teams for timely deliveries.
- Generate and share invoices with customers upon request.
- Address customer concerns related to invoices, payments, or discrepancies.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up to ensure issues are fully resolved and customers are satisfied.
- Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

- Excellent verbal and written communication skills in English.
- Previous experience in US-based customer support or e-commerce preferred.
- Interest or knowledge in automotive parts is a plus.




- Ability to multitask and manage time effectively.
- Proficiency in MS Office (especially Excel and Word).
- Willing to work in night shifts.

Benefits:

- Supportive and team-oriented work environment
- Training and growth opportunities
- Exposure to international customer service standards

Shift: Night Shift (6PM-3.30 AM) | Work From Office only

Incentives: Performance-based incentives available

Pay: ₹17,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you Willing to Work the Nightshift?

Work Location: In person

📌 Customer Support Executive (US Process) (India)
🏢 AOW Information Technology Private
📍 India