Helpdesk acts as the central point of contact for all IT-related incidents & service requests.

Logging all incidents & service requests through the IT Helpdesk ticketing system.

Respond to user queries via phone, email, or helpdesk ticketing system.

Categorizing and prioritizing incidents based on severity

Escalating complex incidents to higher-level support teams

Monitoring incident resolution progress

All service requests are tracked and completed within defined SLA timelines.

Client asset records are maintained to ensure proper tracking and lifecycle management.

Warranty call logging and follow-up up to closure

Daily, Weekly and Monthly report preparation

Required Skills

Positive communication skills

Problem-solving ability

Customer service mindset

Ability to work under pressure

Key Performance Indicators (KPIs)

Incident response time

Incident resolution time

User satisfaction score

Ticket closure efficiency
Minimum 6 months experience needed.
Exp in customer support always ok

Job Type: Full-time

Pay: ₹14,000.00 - ₹25,000.00 per month

Shift availability:

- Night Shift (Preferred)

Work Location: In person

📌 IT Support Coordinator (India)
🏢 Phalgune Infotech
📍 India