Job Description: We are looking for a Female candidate to handle the profile below. She can be from the shipping lines background or freight background. Key Responsibilities: Ø Make outbound calls to prospective clients and explain freight forwarding services. Ø Handle inbound inquiries regarding shipping options, pricing, and transit times. Ø Generate and qualify leads, and schedule meetings for the sales team. Ø Maintain up-to-date knowledge of international shipping regulations, customs procedures, and freight rates. Ø Follow up with clients to ensure satisfaction and encourage repeat business. Ø Coordinate with internal departments for cargo movement updates and customer support. Ø Maintain and update CRM systems with call details and customer feedback.

Skills:



Ø Solid verbal communication and written skills Ø Familiarity with freight forwarding terminology and logistics operations Ø Customer relationship management (CRM) software proficiency Ø Ability to work under pressure and meet sales targets Ø Knowledge of Incoterms, shipping documentation (e.g., BL, AWB), and customs procedures Ø Bilingual or multilingual abilities (optional but preferred)

Experience: Ø 1–3 years in a telecalling or customer service role within logistics or freight forwarding Ø Familiarity with international trade routes and major ports/airports is a plus Work timings - 10am to 6pm and 3pm to 11pm. (Possibly Work from home).

📌 Job opening for Customer service executive (Mumbai)
🏢 Kaapro Management Solutions
📍 Mumbai