Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and skilled manner
- Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
- Escalate unresolved queries to the appropriate departments and ensure follow-through
- Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
- Collaborate with the technical and operations teams to address recurring issues and improve customer experience
- Provide feedback to the product team based on customer pain points
- Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills and Qualifications:





- Minimum 6 month of customer support experience in the payments or fintech industry
- Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
- Excellent verbal and written communication skills in English (regional language proficiency is a plus)
- Good problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with customer support tools or similar CRMs
- Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications:

- Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
- Experience in a startup or high-growth fintech environment is a plus

📌 Customer Support Executive (Payments Domain) (India)
🏢 IMPRONICS DIGITECH PRIVATE
📍 India