- Have in-depth knowledge of our product and competitors.
- Provide strategic Sales support to Sales leadership
- Build and maintain excellent working relationship with all departments
Specific Responsibilities:
Financial
- Maximize productivity through use of multi- skilling and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
- Assist with the preparation of the Annual Business Plan
- Strategically analyses of business performance to facilitate accurate and meaningful forecasting, involving respective Head of Department as appropriate
Sales & Marketing
- Assist to manage all sales strategy, tactics, and action implementations, complying with the smart selling approach, achieve sales goals and sales targets.
- Manage all key sales accounts and groups, evaluate them based on sales account analysis to ensure segment performance
- Actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy
- Implementation of strategic marketing process by understanding of available sales data from PMS including Competitive Intelligence to make sound decisions
Operational
- Directing and coordinating all selling activities and communicating these activities throughout the hotel
- Communicate closely with Regional Manager and key sister hotels to update them regularly regarding key hotel information
Personnel
- Assist in the recruitment and selection of all sales employees; following hotel guidelines when recruiting and use.
- Support and implementation of Rosetta’s BRISOP
Customer Service
- Handle all guest and internal customer complaints and inquiries in a courteous and productive manner, following through to ensure problems are resolved satisfactorily
Administration
- Develop, implement, maximize, monitor and evaluate the hotel’s sales strategy to achieve and exceed forecasted revenue figures
- Ensure sales activities are aligned with Corporate Marketing Strategy and hotel actions have been implemented
- Review sales files and systems to ensure procedures are being followed