Core Responsibilities

1. Making Outbound Calls

- Contact potential or existing customers to inform them about products or services
- Generate leads or sales through cold calling or follow-ups

2. Handling Inbound Calls

- Answer customer queries and provide accurate information
- Resolve complaints or direct issues to the relevant department

3. Sales & Lead Generation

- Identify customer needs and suggest suitable products/services
- Achieve daily/weekly/monthly sales targets
- Maintain a database of prospects and leads

4. Customer Relationship Management

- Build and maintain good relationships with customers
- Ensure customer satisfaction and retention

5. Data Management

- Update customer information in CRM systems
- Record call details, feedback, and outcomes accurately

Communication & Interpersonal Duties

6. Effective Communication

- Speak clearly and confidently




- Use persuasive skills to influence customer decisions

7. Active Listening

- Understand customer requirements and concerns
- Provide tailored solutions

Administrative Tasks

8. Reporting

- Prepare daily call reports and performance updates
- Track progress against targets

9. Coordination

- Work with sales, marketing, or support teams
- Follow up on leads generated from campaigns

Performance Expectations

- Meet call volume and conversion targets
- Maintain professionalism and positive attitude
- Adhere to company scripts and guidelines

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Tele Calling Executive (India)
🏢 PRESSANA KIA
📍 India