What are we looking for?

Chief Manager - Bancassurance position in Bancassurance - Retail Business – IDFC First Channel

What does the job entail?

- Financials & Business Delivery (IDFC First Channel) -

o Achievement of Topline and Persistency targets

o Annual planning for the channel with subvertical level strategies, milestones

o Competition benchmarking on multiple input parameters that drive topline and market share. Eg : Product Mix & PPT, LG activation, Productivity etc

o Market share tracking to identify gaps, emerging trends and drive business momentum Business quality – FTR, Throughput, Leakages

Persistency -

o Persistency across categories : 13M, M0, Product & premium, regions cohorts

o Cloud Telephony usage and linkage to outcome, Gap Analysis & improvement drives, Reviews

Customer Complaint Resolutions -

o Internal : IGMS + Non IGMS

o External : Communicated by Channel Partner

o Complaints Governance : Channel partner & HDFC Life Grievance & team, Escalation Management, Monitoring gaps & RCA leading to service quality improvement

Management Reporting & Channel Support -

1. Working on MBR , Channel Partner Governance meet deck

2. Channel performance commentary, Business reports

3. Analysis of key business parameters & trends

4. Engagement with Internal field sales team – Query management – Product & process,



contest qualification & incentive payout related

5. IT/ System usage related queries – Digibanca, TeBT, Insta etc

- Channel Management - (L&D; and SMP) –

1)Training Engagement - Finalization of Training calendar, 100% MOM Sessions delivery (as per L&D; MIS), monitoring with linkage to business performance.
2) SMP - Branch visits, engagement with channel partner LG & leadership, CH & CSM SMP compliance, performance outcomes

Work Experience

8 - 20 Years - Domain experience : Life Insurance, Banking, Fintech

Essential Qualification

Graduate - preferred MBA

Preferred Skills

Strategic thinking and planning

Sales and business development

Relationship building and negotiation

Analytical and problem-solving skills

Time management and organizational skills

Industry knowledge and regulatory compliance

Product knowledge and market trends

Change management and adaptability

Training and development

Robust verbal communication (Powerpoint presentations to Senior management) & Writing skills – especially for technical document (BRS) writeup

Leadership - Team management skills, Cross-functional Stakeholder management – Internal and Partner,

Conflict management, Solution oriented

Team player

📌 Chief Manager - Key Alliances (India)
🏢 HDFC Life
📍 India