Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure As Code (IaC)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster skill development.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Infrastructure As Code (IaC).
- Experience with configuration management and automation tools related to Infrastructure As Code.
- Robust understanding of cloud infrastructure and deployment methodologies.
- Ability to troubleshoot and resolve infrastructure-related issues effectively.
- Familiarity with scripting languages to automate routine tasks and improve system reliability.

Additional Information:

- The candidate should have minimum 3 years of experience in Infrastructure As Code (IaC).

- This position is based at our PDC2C - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India