Job Description

- Position:Branch Manager
- Division:TRS (Business Travel)
- Location:Kolkata
- No. of Relevant Experience:10-15 Years

Role Description

Branch Manager - TRS is responsible for

Operations

- Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
- Coordinate and integrate all functions and services in the location
- Implement systems for smooth operation and monitor operational efficiency of the branch
- Handle crisis situations
- Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Sales & Servicing

- Develop new clients and increase business from existing clients to meet budgeted figures
- Collate and analyze market and performance information (MIS in the prescribed format)
- Achieve the set targets (budget)
- Handle major complaints

Finances

- Prepare annual budget for the branch
- Monitor fund flow management and practice expense control as per norm
- Monitor receivable as per norm
- Ensure statutory compliance




- Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

- Monitor overall branch administration for branch efficiency
- Recruitment of best-suited employees for the branch
- Appraisal of the team to monitor their performance
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual
- Management of contractual employees

Competencies:

- Solid Sales and Marketing skills & competencies
- System and quality orientation
- Market, industry, and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration

Educational Qualification:

- Graduate / Hotel Management
- MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.

📌 Branch Manager (India)
🏢 INTERNATIONAL TRAVEL HOUSE
📍 India