Job Summary: - As the first point of contact for clients and visitors, the Front Office

Manager plays a vital role in shaping the customer experience at our center. This role goes

beyond reception duties—it includes appointment management, client engagement,

scheduling coordination, housekeeping oversight, and basic billing functions. A calm,

professional demeanour, attention to detail, and a customer-first attitude are essential for

success.

Preferred Skills & Qualities:

● Excellent verbal and written communication skills.

● Organized, proactive, and customer-focused mindset with empathetic attitude.

● Comfortable using basic software for scheduling and billing.

● Prior experience in wellness, hospitality, or healthcare front office roles preferred.

● Shows the ownership in assigned job duties.

Key Responsibilities:

Front Desk Operations & Client Engagement:

- Warmly greet and attend to all clients and visitors, ensuring a professional and

welcoming environment.

- Handle walk-in inquiries and manage waiting areas for optimal comfort.
- Manage appointment bookings, cancellations, and rescheduling through internal

systems.

- Ensure a positive customer experience throughout the client journey.
- Support client retention efforts through personalized engagement and timely follow-

ups.

Scheduling & Coordination:





- Coordinate treatment schedules with doctors, therapists, and wellness consultants.
- Send timely reminders for therapy appointments and follow-up consultations.
- Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
- Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight:

- Supervise housekeeping activities to maintain a clean, serene, and functional

environment.

- Maintain and track inventory of therapy consumables and center supplies.
- Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support:

- Answer incoming calls, emails, and messages professionally and promptly.
- Getting testimonials from clients (google reviews, video and text testimonials)
- Address client queries and feedback with empathy and clarity.
- Maintain updated client records, therapy registers, and service logs.
- Sales Support & Billing:
- Guide clients on wellness services, therapy packages, and perks.
- Support upselling of wellness plans, memberships, and retail products.
- Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic
- reporting.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Office Manager (India)
🏢 The Art of Living HR
📍 India