Job Description:

Key Roles & Responsibilities

- Be in charge of running and managing, driving expected business outcomes from the allocated Telesales center for allocated bank branch office.
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members at bank.
- Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship team for the allocated bank call centre
- Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
- Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
- Valuable understanding of the market dynamics in the respective sector,
- Create and manage strong relationship with supervisory chain with concern key stakeholders in partner bank
- Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
- Prepare, submit, monitor, track daily sales MIS & Reports

Key Measures of Performance





- Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
- Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
- Conducting coaching and training, drive motivation and engagement within the team
- Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
- Driving sales quality through controlling policy cancellations/ endorsements

Requirements Education & Certificates:

- Graduate & Post Graduate (In Any Field)

Key Requirements - Experience & Skills

- 1+ year of experience in Insurance sales banca sales will be preferred.
- Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales experience
- Interpersonal Skills
- Negotiation Skills
- Insurance Product Knowledge
- Problem-Solving
- Customer Focus
- Bancassurance
- High analytical proficiency
- Very good relationship management skills.
- Pro-active approach in issue resolution
- Good communication and Presentation skills

📌 Centre Head-Delhi
🏢 Mancraft Consulting
📍 Delhi