Customer Relationship Manager (Voice & Email Support) Real Estate, Borivali, Mumbai

Customer Relationship Manager (Voice & Email Support) Real Estate, Borivali, Mumbai

03 Aug
|
Talent Leads Consultants
|
Mumbai

03 Aug

Talent Leads Consultants

Mumbai

Job Description:

CRM JD:

Post-Sales Communication

- Serve as the primary point of contact for customers from booking to possession.

- Provide regular updates and support throughout the post-sales lifecycle.

Loan Processing

- Coordinate with banking partners for loan approvals, documentation, and disbursements.

Prepare and manage essential documents including:

- Welcome emails

- Payment receipts

- Sale agreements

- Demand letters

- Bank NOCs

- ROCs

- Interest letters

- Debit/Credit notes

- Reminder letters

- Possession letters

Customer Support

- Address and resolve customer queries and grievances related to post-sales activities.

Possession Management

- Organize property inspections for ready units.

- Submit observation checklists to the project team for action.

Handover Process

Ensure smooth possession and key handover to clients.

📌 Customer Relationship Manager (Voice & Email Support) Real Estate, Borivali, Mumbai
🏢 Talent Leads Consultants
📍 Mumbai

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