Position Title:SAP In charge
Department / Sub Department:SAP & IT
Designation:Sr.Manager
Reporting:Group IT Head
Reportees:SAP team members
JOB PURPOSE
- Responsible for development and maintenance of all SAP modules
JOB DESCRIPTION
Team Leadership:
Lead, mentor, and coach a team of SAP consultants, developers, and analysts to achieve team and individual goals.
SAP System Maintenance: Oversee the ongoing maintenance, monitoring, and performance optimization of SAP systems.
Issue Resolution:
- Manage the resolution of SAP system issues, incidents, and service requests, ensuring timely and effective solutions.
Enhancement Projects:
- Collaborate with stakeholders to identify, plan, and execute SAP system enhancements and upgrades.
- Quality Assurance:
Ensure the quality and stability of SAP systems through rigorous testing and validation processes.
User Support:
- Provide expert-level support to end-users, addressing complex SAP-related inquiries and issues.
Documentation:
- Maintain accurate documentation of SAP configurations, processes, and procedures.
Vendor Relations:
- Liaise with SAP vendors and service providers to ensure effective support and service delivery.
- Training and Development:
- Identify training needs within the team and facilitate training programs to enhance SAP skills.
- Compliance: Ensure SAP system compliance with industry regulations and internal policies.