Job Description:

Primary Role: IVR Call Handling & Customer Communication

Key Responsibilities:

IVR & Incoming Call Management:

- Attend all incoming calls with a polite and cheerful attitude.
- Be a valuable listener and ensure a positive interaction experience.
- Handle customer enquiries and guide them accordingly.
- Analyse the customer's query and forward the lead to the respective Sales Executive based on the project.
- Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.
- Avoid giving any false information or commitments.
- Ensure no calls are missed.
- Maintain a basic tracker/log of calls handled and leads forwarded.

Documentation and reporting:

Ensure to submit daily report to sales manager.

Secondary Role (As Needed):
Event Coordination Support:

- Assist the marketing team in organizing property launches and other events when required.
- Support event logistics, vendor coordination,



and guest management, if assigned.

Team Communication (If Needed):

- Coordinate with cross-functional teams like Sales to support customer communication.
- Ensure proper updates are passed on from internal teams to clients when necessary.

Client Handling (If Required):

- Communicate with clients for general queries or updates if requested by the team at assign site.
- Provide a warm and professional customer experience.

Desired Skills:

- Strong verbal communication and listening skills.
- Positive attitude and polite customer approach.
- Basic understanding of customer service principles.
- Ability to multitask and coordinate across departments.
- Proficiency in using phone systems and basic reporting tools.

📌 Customer Relationship Executive (Surat)
🏢 DC Consultants
📍 Surat