Job Description

The Head of NOC will oversee the end-to-end operations of the Network Operations Center, ensuring high network availability, performance, and reliability for an ISP/Telecom company. This leadership role involves managing NOC staff, optimizing operational processes, and implementing best practices to minimize downtime and rapidly resolve network issues.

Key Responsibilities

- NOC Management: Lead NOC team operations, ensuring 24/7 monitoring and incident management for network infrastructure.
- Network Performance & Uptime: Maintain optimal network uptime and troubleshoot complex issues promptly, minimizing service interruptions.
- Incident Response & Escalation: Develop and enforce incident response protocols, handle escalations, and communicate with key stakeholders during outages.
- Process Optimization: Implement and improve SOPs, monitoring tools, and automation processes to increase efficiency and response times.
- Team Leadership: Manage, train, and develop the NOC team, ensuring they have the skills and resources needed for peak performance.
- Reporting & Analytics: Generate regular reports on network performance, incidents, and improvement opportunities for executive review.

📌 Head of Internet Network Operations (NOC) (Mumbai)
🏢 Talent Leads HR Solutions
📍 Mumbai